ME: "Hello. I need some help with my account. I deposited a check from my tenant, made my mortgage payment, and apparently at the time you tried to get the funds from the other bank he didn't have enough in there. Anyway, can I speak to the branch manager or someone who can look into this for me?"Bank Beast: "Ok. I'm sorry, who are you?"
ME: "Don't be sorry, I'm CRAIG!"
Bank Beast: "I'm the branch manager."
ME: "That's great..."
And yes, she had a foreign accent. She still hasn't learned that A) she works for me! and B) There is no way to say the words "I'm sorry, who are you?" that isn't offensive.
Customer service, my friends, is an endangered practice. It's under attack by middle-aged female immigrants!

